Frequently Asked Questions

What is your Minimum Order Quantity (MOQ)?

Our standard MOQ is 10 units per product type. For custom designs, MOQ may vary based on complexity. Contact us for specific requirements.

Do you offer custom branding?

Yes! We offer full OEM/ODM services including custom logos, colors, and designs. Send us your brand guidelines and we’ll create samples for approval.

What are your payment terms?

We accept T/T (wire transfer), PayPal, and Alibaba Trade Assurance. Standard terms: 30% deposit, 70% before shipping. Credit terms available for established customers.

How long is production time?

Standard products: 15-20 days. Custom designs: 20-30 days depending on complexity. Rush orders available for an additional fee.

Do you provide samples?

Yes, we can provide samples for quality evaluation. Sample cost is refundable upon bulk order. Contact us for details.

Which countries do you ship to?

We ship worldwide including USA, Canada, Europe, Australia, Middle East, Southeast Asia, and Africa. We work with reliable freight forwarders for competitive shipping rates.

Do you offer showroom design services?

Yes! We provide 3D showroom design, custom fixture manufacturing, and installation guidance. Ideal for new showrooms or upgrades. Contact us for a free consultation.

What materials do you use?

We use high-quality steel, aluminum, MDF, and acrylic. All materials are selected for durability and professional appearance. Custom materials available upon request.

Have more questions? Contact us or message on WhatsApp for quick answers.